Privacy Policy

Hermano Car Rental (“we”, “us”) operates car rental services in Timor-Leste, primarily from Dili. This website is operated to present our fleet, services, and contact options.

When you contact us via WhatsApp, you choose what you share — typically your name, travel dates, pickup location, and licence details needed to arrange hire.

Technical data such as browser type, approximate region, and pages viewed may be processed by our hosting or analytics providers to keep the site reliable and understand aggregate usage. We do not use this to profile individuals for advertising on this site.

We use contact and booking-related information to respond to enquiries, prepare quotes, confirm reservations, and coordinate vehicle handover.

We may retain messages and booking notes as needed for customer service, disputes, and accounting, for a reasonable period under applicable practice.

We do not sell your personal information. We may share information only when necessary — for example with service providers that host our website or analytics (under appropriate terms), or when required by law.

Our site may use cookies or similar technologies required for basic operation and, where enabled, privacy-friendly analytics. You can control cookies through your browser settings.

You may ask us to correct inaccurate booking details or request deletion of marketing correspondence where applicable. For substantive requests, contact us using the details on our Contact page.

We may update this policy from time to time. The “Last updated” date at the bottom will change when we do; continued use of the site after changes constitutes acceptance of the revised policy.

Questions about this Privacy Policy can be sent via the contact methods listed on our Contact page.